PRIVACY POLICY
Thank you for visiting this website, which is operated by JOYPOINT EASY SHOPPING PTE. LTD (hereinafter “the Company”). We are committed to providing you with an exciting and safe online shopping experience and a high standard of personal service—that is what defines our Company. This commitment also includes respecting and protecting your personal data.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each a “Website”). The Websites and all features and functionality thereon are collectively referred to as the “Services”. This Privacy Policy also explains how the Company may use and share your personal data and what choices you have to control certain uses of that data.
By using the Services, you consent to the collection, use and disclosure of your data as described in this Privacy Policy, including the transfer and storage of your personal data in the United States/Canada/Hong Kong, and you agree to the Terms of Service, which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company’s interactions with you: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletter or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey or other similar programs, send a gift or gift a virtual gift card to someone, or contact us in other ways.
If you shop with us, we may also collect your billing address.
Information you provide through a third party: If you send a communication to another person through the Services, we may collect information such as that person’s name, phone number, email address and/or shipping address.
Automatically on the Website: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript and other technologies to collect certain non-personal data about visitors to our Website, users of our online services, interactions with our emails and online advertising, and to enable the Company to track analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device ID or other unique identifiers, websites visited before you came to our Website, the amount of time you spend viewing or using the Website, how often you return, or other clickstream or Website usage data, emails we send when you open, forward or click through our Website. Collecting this information and linking it to your personal data helps us customize our Website and improve your online shopping experience by saving your preferences while you visit a particular Website and helping us identify Website features, promotions, advertisements and offers that may be of particular interest to you and to target online and mobile advertising to you across computers or devices you use.
From third-party sources: We may obtain information from other sources to update or supplement the information you provided or that we automatically collected (e.g., information to validate or update your address or other demographic information), or when you contact the Company through a third party (including through social networks), based on your registration and privacy settings on those third-party websites.
Combination of information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Website, as well as information about other computers or devices you use, with information we collect or receive about you from other online and offline sources or from other third-party sources.
Third-party analytics and advertising: We may also use third-party advertising, analytics and tracking tools to better understand who uses the Website, how people use the Website, how to improve the effectiveness of the Services and related content, and to help us or these third parties provide you with more targeted advertising on the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies or other technologies to collect and store non-personal data. They may also combine information they collect from your interaction with the Website with information they collect from other sources. We do not have access to, and have no control over, these third parties’ use of cookies or other tracking technologies.
Q: What tracking options do I have?
A: Certain parts of the Website require cookies. By registering and using the Services, you consent to the use of cookies. If you do not agree to the use of cookies, you may not be able to use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide the Services to you:
Strictly Necessary Cookies – These cookies are essential to enable you to browse and use the functionality of a website. Without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your login status during your visit and to manage your shopping cart.
Performance Cookies – These cookies collect information about how visitors use the Services, for example, which pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate to improve our Services.
Functionality Cookies – These cookies allow us to remember certain choices you make about how you want to use the Services and to provide you with a more personalized experience, such as your shipping country and currency preferences.
Targeting Cookies – These cookies are used to display online advertising that is relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, please see the “Internet-Based Advertising” section below.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected on other computers or devices you may use.
To understand what options you have to receive more relevant advertising or to manage your settings, please read the following information:
To learn more about how to manage your privacy and storage settings and to opt out of receiving third-party cookies, you can visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions to opt out. Instructions on how to specifically opt out of Criteo advertising services can be found in the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.
If you wish to prevent Google Analytics from using your data, Google has developed the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
In addition, you can find information about cookies, including how to refuse cookies, at: www.allaboutcookies.org. On your mobile device, you can also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology and may be integrated into, downloaded to or installed on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. For example, Flash cookies may help our Website visitors set volume preferences associated with a video experience, play games and conduct surveys. They help us improve our Websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or our marketing or business partners. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.foreded.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please note that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Q: How does the Company use the collected information?
A: The Company may use the information we collect from and about you for any of the following purposes:
To validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, maintaining records of your purchases and contacting you regarding your orders, including by mail or telephone) or to service products you purchased from us.
To enhance your online shopping experience, including to recognize you and welcome you to the Website.
To send you catalogs, information, newsletters, promotional materials and other offers from the Company or on behalf of our partners and affiliates.
To provide you with tailored Website content, targeted offers, promotions and advertising on the Website, through other third-party websites or apps, or via email or text messages offered by the Company or other marketing partners that may be of interest to you.
To improve our Websites, products/services, customer service and our customers’ shopping experience.
To use your data in an aggregated, non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Website and our business, for example by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and by managing risk exposure, including identifying potential hackers and other unauthorized users.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
As otherwise described to you at the time of data collection.
Q: What information does the Company share with others?
A: The Company may share personal data we collect from and about you in the following ways:
Affiliates of the Company: We may share the collected information within the Company’s affiliated companies and any future additions to the family of affiliated companies.
Co-Marketing Partners: Certain areas of the Services may be provided to you in collaboration with third parties, such as companies that offer products and services, offer reward programs, conduct joint sales programs, sweepstakes, advertising campaigns and other jointly sponsored events. Such services identify the third party. If you choose to register for products and/or services provided as part of the Services, you either provide your data to both the Company and that third party, or the Company may share your data directly with that third party so that the third party may provide their products and our products and services directly to you.
Other Third Parties: The Company may share your data with selected partners, affiliates and other third parties that we believe may have offers or be of interest to you.
Legal Disclosures; Security: The Company may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to government authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with judicial authorities and other companies to protect ourselves against fraud and reduce credit risk, to identify technical or security vulnerabilities, to enforce our Terms of Service or other applicable policies, or to protect the rights, property, safety of third parties, users of the Services, the Company or the public.
Business Sale: In the course of our normal business activities, we may sell or buy assets. If another company acquires the Company or its affiliated companies in whole or in part, the information we have collected about you may be transferred to that company. In addition, in the event of a bankruptcy or reorganization proceeding by or against the Company or its affiliated companies, this information may be considered an asset of the Company and sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to require the acquirer to use the personal data provided through this Website in a manner consistent with this Privacy Policy.
Service Providers: We use third-party providers to perform certain services on our behalf when the information is necessary for them to perform their tasks.
Aggregated or Anonymous Non-Personal Data: We may also share or sell non-identifiable aggregated or anonymous information to our affiliates, agents, service providers, business partners or other third parties for their marketing or analytics purposes or for other lawful purposes. This type of non-identifiable and aggregated information cannot be used to personally identify you.
Text Marketing and Notifications (if applicable): By entering your phone number at checkout and initiating a purchase, subscribing via our subscription or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You can unsubscribe from further text messages by clicking the unsubscribe link. If you wish to send text messages or use automations, you must enter phone numbers or recipient names into our importer. We store and use this data to show you campaign analytics and results, including message delivery status, send status and in some cases whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we collect information about whether the link was clicked or not and use it to show results in your analytics. For any other third-party services you wish to use outside the scope of foreded.com (third-party link shorteners, GA tracking, etc.), you will be referred to their specific third-party policies, which you must agree to. When sending SMS, we share the data with our SMS operator to ensure their delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they must reply STOP to the message or contact us at the email address below so that we can successfully unsubscribe them.
Q: How can I view, update or remove my information?
A: If you have made a purchase, you can also contact our customer service department at the email address listed in the “Contact” section below to access or update this information.
You may also, subject to applicable law, exercise your right and request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes and we may explain this to you.
Q: What options do I have to receive communications from the Company?
A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer our customers the opportunity to object to the use of their data for purposes not directly related to the placement, processing, fulfillment or delivery of a product order. We offer you the following options if you wish to decline to receive information or materials we believe may be of interest to you:
Electronic Promotional Offers: You have the opportunity at any time to unsubscribe from receiving promotional emails from the sender by clicking on the “Unsubscribe” link in any of the promotional emails you receive. If you have an online account, you can also change your email settings for emails from us by logging into the “Your Account” section of the Website.
Direct Mail Promotional Offers: If you wish to be removed from the Company catalog mailing list, please email a customer service representative to stop receiving paper catalogs.
Other Contact: In all cases, you can email us at the email address listed in the “Contact” section below.
Q: What are California privacy rights?
A: If you are a California resident, you may request information about how we share personal data with third parties or affiliates for their direct marketing purposes or share personal data with third parties or affiliates for their direct marketing purposes. To make such a request, please send a written request to the following email address and state that you would like a copy of the Company’s “California Privacy Rights” notice: service@foreded.com. Please include “Attn: California Privacy” in the subject line. We are not responsible for communications that are not properly labeled or sent or that do not contain complete information. Please allow us up to 30 days to process your request. You may make such a request once per year.
Non-affiliated third parties are independent of the Company and if you wish to receive information about your disclosure options or stop communication with such third parties, you must contact those non-affiliated third parties directly.
Q: What about children’s privacy?
A: The privacy of children is important to us and the Website is not intended for children under thirteen years of age. We do not direct the Website to such children and do not knowingly collect personal data from them. If you are not 18 years or older, you are not eligible to use the Services. If the Company learns that a child under thirteen years of age has provided personal data to the Website, it will make reasonable efforts to remove this information from its files. Parents should be aware that there are online child safety tools that can prevent their children from transmitting information online or accessing material harmful to minors without parental permission.
Q: What about security?
A: We have implemented certain physical, administrative and technical measures to protect the information we collect from and about our customers and Website visitors. Although we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. If you enter confidential information (such as credit card information) into our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.
Q: What about other websites?
A: Our Website may contain links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data or request your information. The privacy policies of these other websites may differ significantly from ours. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of personal data you provide to or that is collected by such third-party websites.
Q: Where and how long is my data stored?
A: Your personal data may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases where information may be stored may be located outside the country from which you accessed this Website and in a country where privacy and other laws may differ from those of your country of residence. Your personal data may be disclosed in response to requests or requests from government authorities or in response to legal proceedings in the countries in which we operate. You consent to such cross-border transfer of your personal data.
Personal data we collect, access or process is retained only for as long as necessary to fulfill the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or permitted by law. Personal data no longer required to fulfill the stated purposes will be destroyed, deleted or anonymized.
Q: What if I live abroad?
A: Our digital activities are conducted in whole or in part in the United States/Canada/Hong Kong. Regardless of where you live, you consent to the transfer, processing and storage of your personal data in the United States/Canada/Hong Kong and permit the Company to use and collect your personal data in accordance with this Privacy Policy.
Q: How does the Company communicate changes to this policy?
A: Any changes to our Privacy Policy will be posted here so that you always know what information we collect, how we use it and whether we may share it with third parties. Your continued use of the Website after the posting of changes to these terms means that you accept those changes.
Q: Who can I contact if I have further questions or concerns about this policy? How can I submit complaints?
A: We welcome you to contact us if you have questions or concerns about our privacy practices. Please contact foreded.com customer service by email at service@foreded.com. For all unsubscribe requests: service@foreded.com. For privacy questions, please contact service@foreded.com.
We disclose transparency about how we collect and use personal data and welcome your questions and concerns. If you have concerns or complaints about the way we handle your personal data, please contact us at service@foreded.com. To the extent you believe that we have not addressed your concerns or otherwise decide to do so, you have the right to lodge a complaint with a supervisory authority in the country in which you reside and/or in the United States. You may contact the U.S. Federal Trade Commission regarding your concerns.